Refunds and Exchanges

We are confident you will be delighted with your online Heming purchase.

However, you do have the option of returning items purchased online to us within 14 days of receipt for a full refund or exchange if you decide something is not right for you or the goods are faulty.  We regret that we cannot offer refunds or exchanges on goods that are made to your specification or clearly personalised unless they are faulty.

The refund will only be authorised once our qualified diamond graders have completed a rigorous examination and verified that the returned diamond or item of jewellery is the same piece and in the same condition as the one sent to you. If it is not, the item will be returned to you.

The above conditions do not affect your statutory rights as a consumer.

Please complete the following procedure if you do decide to make a return:
- Call us on 020 7499 7644 or email customer service within 14 days of receipt - we will provide you with a Return Authorisation Code along with detailed instructions for returning your order.

- Take the parcel to a post office for dispatch using Royal Mail's Special Delivery service (specifying "maximum insurance") to:
Heming
18-19 Burlington Arcade
London W1J 0PW

Returned items can only be accepted in the same condition in which they were received. All original paperwork and documents must be included.

You will be notified by telephone or email as soon as we have verified the item's condition. A full refund will then be issued within three working days.

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