Guarantees

The Heming Philosophy

Many people feel nervous about purchasing a diamond ring or a piece of fine jewellery. They feel there are inherent risks. How does one know that the purchased item is exactly what it is claimed to be? Is the price fair? If the recipient doesn't love it, can it be returned or exchanged? These questions apply whether buying on-line or in-store.

Heming's guarantees address these uncertainties and make the buying process quick, easy and rewarding.

Quality

Certified Diamonds
At Heming we select our diamonds according to strict quality standards for cut, clarity and colour. Each diamond has been individually assessed and graded by an industry recognised third party, either the Gemmological Institute of America (GIA), the Antwerp Institute of Gemmology (HRD) or the International Gemmological Institute (IGI). When you purchase one of our certified, loose diamonds you will receive a copy of the relevant grading report specifying the cut, colour, clarity and carat of your stone(s) along with further specialist details.

Fine Jewellery & Watches
Our commitment to quality extends to all the fine jewellery and watches we offer. Each item is carefully selected for craftsmanship, beauty and timeless design, and passes through rigorous quality control checks before being offered for sale. All items are described in detail and carry relevant hallmarks defining metal standards. Invoices will carry our guarantee of the stated gemstone content for any given piece and in all cases, watches are offered with a comprehensive twelve-month guarantee.

Value

Our proposition at Heming is to offer exceptional quality products at fair prices with the support of excellent customer service. We aim to establish long-term associations with our customers and offer a full range of ancillary services including valuations, repairs, cleaning and remodelling. Our knowledgeable sales team is on hand to answer any questions you may have.

Satisfaction

Heming offers a satisfaction guarantee so that you can be certain your selection is right for you. Our Refunds and Exchange policy makes your purchase completely and unconditionally risk-free. From the date of shipment, you have 14 days to evaluate your choice. If for whatever reason, you are not satisfied with your purchase you may return it for a full refund or credit. If you have any concerns with your order at any time, please contact us - customer satisfaction is our primary concern.

Feedback

We are contantly looking to improve our service and would be grateful for your comments and suggestions:

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