These terms and conditions relate to the use of hemingjewels.com website owned and operated by West End Retail Services Ltd T/A Heming, Registration Number: 6575461, Registered Office Address is 5 Hatton Place, London EC1N 8RU.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Heming. Heming may choose not to accept an order for any reason.
When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
Cancellation & Return
We are confident you will be delighted with your online Heming purchase.
However, you do have the option of returning items purchased online to us within 14 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty (only valid for items purchased online). We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party.
Returned items can only be accepted if they are:
- In the same condition they were received
- With all original paperwork and documents
- In the original packaging
- Via the returns procedure detailed below
Failure to do so will result in the item being returned to you.
Please complete the following procedure if you do decide to make a return:
- Call us on 020 7499 7644 or email customer service within 14 days of receipt - we will provide you with a Return Authorisation Code along with detailed instructions for returning your order.
- Take the parcel to a post office for dispatch using Royal Mail's Special Delivery service (specifying "maximum insurance") to:
18-19 Burlington Arcade
London W1J 0PW
Returned items can only be accepted in the same condition in which they were received. All original paperwork and documents must be included.
You will be notified by telephone or email as soon as we have verified the item's condition. A full refund will then be issued within three working days.
Heming is pleased to offer free delivery for all our products within the UK, using Royal Mail's Special Delivery service. You will be notified of the anticipated delivery date.
Please note that all purchases will be dispatched only to the registered billing address of the cardholder who has made the purchase. Delivery to an alternative location will require prior registration with your credit card company and the provision of their written confirmation to this effect.
All items are fully covered for insurance in transit, and must be signed for upon delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.
For items held in stock please allow 3-5 working days for delivery, but note that certain products may take longer, particularly where bespoke design aspects are involved. You will be notified of the delivery date at the time your order is confirmed. Every effort is made to deliver your purchase as swiftly as possible but please bear in mind that some items are individually crafted to your requirements.
Heming shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.
Information on our website
Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly on different monitors.
If you have a complaint or concern, please contact:
18-19 Burlington Arcade
London W1J 0PW
Tel: 020 7499 7644
Fax: 020 493 5879
We will endeavour to respond to all complaints within five working days from the date of receipt. All complaints will be treated in the strictest confidence.